FAQs
Everything you may want to know before bringing HOUSBAY to your bedside.
01. Product & Wake-Up Experience
What does HOUSBAY make?
HOUSBAY designs sunrise alarm clocks that help make mornings feel less sudden, using gradual light, calming sounds, and a calmer bedside experience.
Which HOUSBAY alarm clock should I choose?
Choose HOUSBAY Mini if you want a simple, phone-free sunrise alarm clock with easy device controls. Choose HOUSBAY Dawn if you want app setup, preset wake-up scenes, and a richer light-and-sound wake-up experience.
How is a sunrise alarm clock different from a phone alarm?
A phone alarm usually wakes you with sudden sound. HOUSBAY uses gradual light and gentle audio to help your morning begin in a calmer way, without needing to start the day by reaching for your phone.
02. About HOUSBAY Dawn
What is HOUSBAY Dawn?
HOUSBAY Dawn is a sunrise alarm clock with app setup, gradual sunrise light, and preset nature soundscapes designed to help you wake up more gently.
How does Dawn wake me up?
Dawn uses a two-stage wake-up experience: gradual sunrise light begins before your alarm time, then layered soundscapes fade in to help bring you into the morning more calmly.
Does Dawn require an app?
Dawn uses an app for setup and customization. After your alarm is set, the device can run your wake-up routine without needing you to use your phone in the morning.
What are Dawn wake-up scenes?
Dawn includes preset wake-up scenes that combine light and sound, such as nature-inspired soundscapes, to create a more complete morning transition.
Can I adjust the light and volume?
Yes. You can adjust brightness, volume, and alarm settings to fit your routine.
03. About HOUSBAY Mini
What is HOUSBAY Mini?
HOUSBAY Mini is a compact, phone-free sunrise alarm clock designed for easier mornings and calmer nights. It uses gradual light and gentle sound to help you wake without relying on your phone.
Do I need an app, Wi-Fi, or my phone to use Mini?
No. HOUSBAY Mini is a standalone bedside device. You can set it up directly on the device without an app, Wi-Fi, or your phone.
How does Mini wake me up?
Mini uses gradual sunrise light and gentle wake-up sound to make mornings feel less abrupt than a traditional alarm.
Is Mini good for a small nightstand?
Yes. Mini is compact and designed to fit easily on a bedside table.
04. Shipping, Returns & Warranty
Do you offer free shipping?
Yes. We offer free shipping on U.S. orders.
What is your return policy?
HOUSBAY comes with a 30-night risk-free trial. Try it in your own bedroom and see how it feels. If it’s not the right fit, you can return it within 30 nights.
Does HOUSBAY come with a warranty?
Yes. Every HOUSBAY alarm clock includes a 1-year warranty.
What if my item arrives damaged or incorrect?
If your order arrives damaged or you receive the wrong item, please contact us as soon as possible and we’ll help make it right.
05. Orders & Support
Can I change or cancel my order after placing it?
We process orders quickly, so changes or cancellations may not always be possible. If you need help, please contact us as soon as possible.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information.
How do I contact HOUSBAY support?
You can reach us through our Contact Us page or email us at official@housbaylife.com for order-related support.